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Why SERVPRO® Offers the Performance You Need

9/12/2021 (Permalink)

front porch of residential property in need of repairs, restoration and deep cleaning SERVPRO of Rockwall/Rowlett is your local restoration expert. Whether you've had a fire, flood or other disaster we are here to restore and clean-up.

Ever heard of a triple threat? In the show-business world, that’s someone who can dance, act and sing…an all-around performer.

Well, in the cleaning and restoration world, we’re proud to be a triple threat. We perform in every aspect of the business: our expertise, our teamwork and our rapid, round-the-clock service. Let us tell you more.

The Science of Cleaning

If you’ve spent hours of your life toiling with a mop and bucket, you may think cleaning is anything but a science. However, there’s a lot to learn about cleaning.

Just in terms of chemistry alone, there’s a whole field of knowledge studying which products work against which germs, such as COVID-19. Industries such as the CDC set standards for cleaning—standards which we follow.

We don’t just throw soap and water at your business. We study the science, then obtain the necessary certifications, so you’ll know we’re cleaning effectively for your particular situation.

Our Team Includes You

In earlier blogs, we’ve told you about our dedicated crews. Now let us add one more person: YOU.

Whether we’re creating an ongoing plan for your business or meeting an emergency need, we consult with you before a project and then circle back to make sure we’re doing a great job.

24-Hour Service

Our workers are here for you around the clock. Whether you’ve had a fire, flood or other disaster, we show up when you need us to take care of the clean-up and restoration. Our highly trained technicians will take your call, assess your situation and provide advanced services to get you back in business again with minimal time lost.

Now that you’ve learned why we’re a triple threat, keep SERVPRO® in mind. Whether you want a regular Certified: SERVPRO Cleaned visit or have an emergency need, you can contact us at any hour for assistance.

Copyright © 2021 SERVPRO of Rockwall/Rowlett

Know What to Do No Matter Where a Storm Catches You

8/17/2021 (Permalink)

dark storm clouds forming in sky Have you been affected by a storm event? SERVPRO of Rockwall/Rowlett is available 24/7 and ready to assist you with any storm damage.

When you are making the most of your fun in the sun during the summer, you may not even consider the possibility of a sudden storm when the skies are clear. Unfortunately, storms are something you should always be conscious of, especially when the heat and the humidity are high—these create perfect fuel for storms, so they can start in an instant and leave people unprepared.

Be sure you know what to do no matter where a storm catches you with these tips.

Know your options for shelter. When you hear that a storm is a possibility and you are somewhere you can wait out the threat, this would be the ideal thing to do. That being said, when storms come up suddenly, this will not always be an option. You can set up shelter in your vehicle with the proper guidelines in mind, enabling you to wait out the storm anywhere you are.

Practice electrical safety. If there is a thunderstorm in the area, that means that lightning strikes are a possibility as well. Many times, lightning will strike from cloud to cloud instead of from cloud to ground, but it is important to practice electrical safety in any building just in case. Unplug everything around you if you can, and consider installing surge protectors at home and at the office for a solid solution that lasts.

Avoid direct contact with concrete. Though concrete provides a sturdy structure in which to seek shelter, it is also vital that you understand the risk of shock it presents. As most concrete is poured around metal bracers, if lightning strikes the building, the metal can become charged and dissipate this electricity through the concrete. This can cause shock to anyone directly touching the concrete, so it is wise to be aware of.

Stay indoors for at least 30 minutes. When a storm interrupts your otherwise peaceful day spent outdoors, getting back to what you were doing quickly is likely top priority. It is important to wait enough time before heading back outside, however—lightning can travel more than 20 miles, so waiting at least half an hour after the last thunderclap is advised.

If your home sustains damage due to a storm, you can count on us to help. Contact us at any hour to learn more about our storm restoration process.

Copyright © 2021 SERVPRO of Rockwall/Rowlett

Two Types of Smoke

6/23/2021 (Permalink)

Did you know that there are two types of smoke? Well, there are!

The two types are wet and dry smoke:

Wet smoke comes from plastic and rubber, usually low heat, with a strong odor, and is sticky and smeary. Smoke webs are more difficult to clean than with dry smoke.

Dry smoke is usually fast burning, with high temperatures; the heat rises, which means the smoke does too!

SERVPRO of Rockwall/Rowlett are experienced in Fire and Smoke mitigation. We have the knowledge and training to get your home or business back to pre loss conditions. Give us a call, and let us help you with your fire or smoke damage!

Signs Your Home May Have a Water Issue | SERVPRO® of Rockwall/Rowlett

6/2/2021 (Permalink)

a person in distress looking at a wall where water damage has occurred SERVPRO of Rockwall/Rowlett is a full restoration company. Our restoration experts are on call and ready to help you 24/7.

You’ve just settled in for the perfect quiet evening at home, when you hear it: an unfamiliar dripping sound.

You look to the kitchen; the sink is fine. Nothing is dripping in the bathroom or shower. You sneak around on padded feet until you finally come to realize the sound is…inside your wall? That can’t be good.

Unfortunately, it happens. And it’s just one of many worrisome indicators that you could have a water issue on your hands.

Around 14,000 Americans a day face a water damage emergency. It’s among both the most common and most costly repairs for homeowners.

So how can you catch a leak before it becomes a major emergency? Let’s walk through a few of the most common ways to catch a drip in the act:

Wet or dark spots in the ceiling. These indicate trouble above—if you’re on a top story of the house, it could be a leaky roof. If you’re on a lower floor, the first place to check is the bathroom above you.

Unusual or musty smells. If it suddenly smells like the back room of the comic book store, there’s probably some excess moisture gathering somewhere, and potentially mold as well.

Flaky or bubbly paint. Bubbling paint on your walls or ceiling could indicate a leak that’s causing issues underneath.

Dripping sounds. Follow that sound! If you suddenly hear a drip, search it out until you locate the source. A leaky roof could even produce a drip inside the cavities of your walls.

Increased utility bills. If there’s a sudden rise in your utility bill, it could be a simple toilet fix, but it could also be a sneaky leak somewhere. Check basements, crawlspaces and water heaters first.

You’re not alone. Water leaks in the United States waste an astonishing amount—up to a trillion gallons of water per year. The odds dictate that at some point you will have to deal with a water leak, but finding and dealing with it early will be key in determining whether it’s a small DIY fix or a full-blown home nightmare.

If you notice any of these signs in your home, let us take a look. Our expert water restoration technicians can help you determine what is causing these issues and how to treat it properly. Contact us today to learn more.

Do You Have a Fire Extinguisher? Can You Use It? | SERVPRO® of Rockwall/Rowlett

12/11/2020 (Permalink)

a red fire extinguisher hanging on gray concrete wall Fire can strike even the best-prepared business. Contact SERVPRO of Rockwall/Rowlett to discuss a SERVPRO® Emergency READY Profile for your business

You hear hollering from the break room. One of your employees comes running down the hall—he just caught a bag of popcorn on fire in the microwave, panicked and threw it into the trash can. What next?

Clearly, your first line of defense is to grab the fire extinguisher and use it. But do you have a fire extinguisher? And does anyone know how to actually use it?

You Need Fire Extinguishers in Your Business

In fact, you’re required to have a fire extinguisher in almost every location type, including health care, manufacturing and assembly, day care, hotel or other overnight-stay, shops and storefronts, storage, and more.

Accessibility. Your fire extinguishers have to be accessible, meaning someone can handily grab one.

Visibility. Your fire extinguisher also has to be visible. If it’s tucked under the kitchen sink, signs need to direct people that it’s in there.

Types of Fire Extinguishers

Different businesses may need different fire extinguisher types. These include:

  1. Type A is used for “ordinary combustibles.” This is fine if you have a typical office or shop.

  2. Type B is for flammable liquids, such as paints or cooking oils.

  3. Type C is for areas where you may have an electrical fire.

  4. Type D is for areas where you may have combustible metals.

How to Use a Fire Extinguisher

A fire extinguisher can look scary, but it’s actually pretty simple (though messy) to use. First, pull the pin to break the tamper seal. Then aim the nozzle toward the base of the fire and squeeze. Sweep back and forth until the fire goes out. You may need to watch for a flare-up and use the fire extinguisher again if needed.

Make sure your employees know how to use their office fire extinguisher. A diagram like this one by OSHA can help people master the basics.

Fire can strike even the best-prepared business. To discuss a SERVPRO® Emergency READY Profile for your business, contact us at any hour for assistance.

How to Avoid Furnace Fires | SERVPRO® of Rockwall/Rowlett

9/25/2020 (Permalink)

putting filters in furnace If you experience any property damage due to a fire, we are here to help. Contact SERVPRO of Rockwall/Rowlett to learn more.

Wow! This summer has definitely been a warm one. But with fall upon us, we may be thinking about cranking up our furnaces again. Waking up with toasty toes rather than a freezing nose has its temptations.

About 62 million houses in the U.S. use natural gas furnaces for heat. Other houses use wood furnaces, and a proud few still burn coal. These suggestions focus on gas furnaces, but it’s important to perform preventive maintenance on any type of furnace.

Clean-Up Time

Clean around the furnace. Do a quick clean-up, making sure no insulation, paper, boxes or anything else is stored within three feet of the furnace.

Clean the furnace itself. Dirt can cause motor overheating, and it can prevent you from seeing problems with wiring or other issues.

Look at Your Air Filter

Is your air filter clean? Dirty air filters can reduce air flow and lead to overheating, increasing the chances of fire.

Check Chimney Flues and Outside Vents

Check for buildup inside the vents, as well as outside obstructions such as birds’ nests.

Is Your Smoke Alarm Working?

It’s a good time to check both your smoke and CO alarms. If you don’t have them—get them.

For Some Things, You Need a Professional

Every year, it’s a good idea to have your furnace serviced by a professional. They can check for items such as a cracked heat exchanger, incorrect pressure in the furnace and even flame color, which can indicate how well your furnace is functioning. If you haven’t had your furnace serviced lately, this is a good time to make an appointment.

If your home has suffered fire damage, SERVPRO of Rockwall/Rowlett can help. Our agents are on call around the clock so we can start helping you get back to normal, fast. Contact us at any hour for assistance.

Planning and Executing Workplace Fire Evacuation Drills | SERVPRO® of Rockwall/Rowlett

9/25/2020 (Permalink)

red fire alarm hanging on gray concrete wall If your business experiences any fire damage, you can count on us. SERVPRO of Rockwall/Rowlett specializes in fire restoration.

Understanding your business’ risk levels from a market perspective is key, but it is important to also understand the risk levels you face from disasters and emergencies. Fires at businesses occur every year, and for those who do not focus on lessening their impact, they can be devastating.

While there are many elements to fire safety in the workplace, we highly encourage businesses to start with what will keep their staff as safe as possible by creating a system for evacuation drills. These drills will not take up much time and will help your staff know exactly what to do if the fire alarm sounds.

Create a System for Evacuation Drills at Your Business

Consult with your local fire officials. There are many online resources available for business owners to do their research regarding fire safety, but do not forget about community resources as well. The local fire squad will likely be able to schedule a visit and provide you with valuable counsel regarding the best evacuation routes to set up based on the specifics of your building.

Communicate and mark fire evacuation routes. After you have decided what evacuation routes suit your needs, be sure they are labeled clearly and your staff is aware of the upcoming drill. Keeping everyone looped in will create more transparency and be sure every one of your staff members are prepared when the drill begins.

Have fire drills frequently. While it is possible to have drills too frequently, we generally find that the problem is not scheduling them often enough to make an impact. You should have them with enough regularity that they are fresh in everyone’s mind, so that even if a fire does start unexpectedly, everyone remembers exactly what the protocol is.

Run different fire scenarios. Fires can start and spread in a multitude of ways, especially in a commercial or office space. Keep your drills dynamic by taking this into account—have the drill begin in different spots around the office, so your staff can become accustomed to using different exits with little notice just as they would need to in a real fire.

If your business has experienced fire damage, you can count on us. We specialize in commercial fire restoration and will be here for you at any hour—contact us today.

How Can I Detect and Correct Leaky Pipes? | SERVPRO® of Rockwall/Rowlett

9/23/2020 (Permalink)

Quick—can you name the sources of water damage in your home? You might easily name storms, old roofing, floods and even leaky appliances. One source of water damage that often falls out of sight/out of mind…leaky pipes!

If you do have leaking pipes in your home or business, you need to promptly locate them. Unlike storm damage, slow leaks are not usually covered by insurance.

Maybe you’ve never done a plumbing of any size. The prospect can seem scary. But if it’s in an accessible place, you can often fix a leaky pipe by yourself. This video and many others like it show you the basics of fixing a leaky pipe.

Find It. Fix It. Or Get Help.

Where is the leak? What should you look for when you suspect a leak…or feel actual dampness around your toes?

  • Ceiling stains
  • Damaged flooring
  • Loose, flaking caulking or grout
  • Looseness of your sink faucet or handles
  • Mold or mildew
  • Puddles (of course)
  • Tiles that keep coming up
  • Toilet that moves when you rock it

Pinpoint the exact source. Saying, “My bathroom plumbing is leaking” is just the first step. Any number of pipes might be causing your bathroom tile to come up. Now, it’s time to narrow down. Check the access panel behind your tub. Look under countertops. Try partially filling your tub or sink. See if you can find water welling up around any pipe joints you see. (Small leaks can be detected by wrapping a dry paper towel around the joint.)

DIY, or call an expert? If you can see and get your hands around a leaky pipe, you can likely repair it yourself. But plenty of leaks are just hard to get to. Or maybe you still can’t pin down a source. Call in a reputable plumber to take it from there. Even for small leaks, early attention will save you money down the road.

I’ve Fixed the Leak, But It’s Looking Moldy

Now that you’ve fixed the leak, does the spot need a clean-up? Call SERVPRO®. In business more than 50 years, we’re experts at cleaning up after water damage.

We’re a local franchise of a national company. That means we have the sense of urgency of a small business, but we can draw on national expertise.

Need to clean up some water damage? Contact us at any time, round the clock for quick service and great results.

CPR and AED Awareness Week

6/4/2019 (Permalink)

Do you know how to use the emergency equipment in your home or office? Do you know what tools you have on hand?

Every year, from June 1st through June 7th, is National CPR and Automated External Defribrillator (AED) Awareness Week. 

This awareness week was initially established in 2007 by the American Heart Association, the American Red Cross, and the National Safety Council. The idea of the week was to make more people aware of how these instruments can help in bringing life saving assistance to those who need it, as well as educating others in how to utilize this equipment in their homes or offices.

Given our line of work, SERVPRO of Rockwall / Rowlett works alongside many emergency organizations, assisting with restoration, cleanup, and the spreading of awareness beneficial in crisis situations. 

For additional information, or to sign up for a training session in your area, visit or

How to Handle Hoarding

6/4/2019 (Permalink)

When hoarding hinders your restoration, SERVPRO of Rockwall / Rowlett is ready to help!

As a property manager, insurance agent, or landlord, there are many various types of situations you might encounter when you deal with tenants; One of those is hoarding.

According to The Mayo Clinic, “Hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them.” Majority of the people who struggle with hoarding don't recognize their tendencies to be problematic. Hoarding can lead to large amounts of accumulated items, which can range from regular household things, clothing, trash, furniture, and anything else the occupant doesn't want to get rid of.

A hoarding situation could be discovered when our franchise arrives on-site after being called to respond to a fire or water loss. Or, it could be that the situation is brought to the attention of the property manager or landlord. However it is discovered, we are able to communicate with the insurance company about contents coverage and, after receiving approval, contents can be packed out, cleaned (when possible), dried, and stored by SERVPRO of Rockwall / Rowlett so that work on the fire or water loss can begin.

Every situation varies, but we are passionate about showing compassion in the midst of difficult circumstances. If you encounter a hoarding situation at one of your properties, or with one of your insureds, call SERVPRO of Rockwall / Rowlett, and let us help make it “Like it never even happened.”