Recent Posts

Do You Have a Storm Safety Plan? | SERVPRO® of Rockwall/Rowlett

6/2/2022 (Permalink)

"a dark cloudy sky with lighting strikes off in the distance" If you discover storm damage to your home or business, reach out to SERVPRO of Rockwall/Rowlett right away.

The spring and summer seasons bring warm and sunny skies, but they also bring thunderstorms and severe weather! Seasonal thunderstorms can quickly turn severe when the unstable air produces heavy rain, damaging winds and tornadoes.

Plus, considering that there are around 100,000 thunderstorms throughout the United States every year, these severe weather events happen often in northern Texas, especially when we have one of the highest rates of confirmed tornadoes in the country.

We are off to a quick start this season so far in north Texas in terms of severe weather. We have had 17 reported tornadoes so far this year when our average for a typical storm season is 23. With the way that this storm season has begun here in Allen, being prepared will only help keep your family safe.

While we know that we cannot dictate the weather, we can do our best to be prepared for it when it occurs. By doing small things like building an emergency kit, developing a communications strategy and having a plan for how to deal with post-storm damages, you can be prepared to conquer severe weather and reduce the impact it can have on your home.

<h3severe-weather-communication-strategy">Your Severe Weather Communication Strategy

The first thing you need to do when bad weather is in the forecast is to come up with a communication plan with your household members. You also need to be able to receive communications and instructions from your local news and authorities.

It is important to know the difference between watches and warnings so you can understand when to stay vigilant and when to move inside and locate your safe area.

You must also have a reliable way to ** receive alerts** from officials, such as your cell phone or an NOAA weather radio.

Finally, having a storm strategy for your household is incredibly important in order to keep your family safe. Have a safe area in your home that everyone is aware of and is instructed to get to in the event of bad weather, and have a way to communicate with family members that are not home when the storm rolls through. That way everyone knows when and how to check in and mark themselves as safe, regardless of where they are.

<h3your-severe-weather-emergency-kit">Packing Your Severe Weather Emergency Kit

Your emergency kit should be packed with the basics that your family members need to comfortably live for at least 72 hours of sheltering in your safe area. That should include non-perishable food, water, flashlights and extra batteries, and a full first-aid kit. This kit should always be stocked and ready to use in your designated safe area location.

<h3after-the-storm-checklist">Your “After the Storm” Checklist

After the storm has passed, you should always do a recap of your safety plan and then check your property for storm damage. Once it is safe to do so, check your property for damage.

Make sure that your roof, doors and windows are your priority after any storm, as these areas are the ones that are susceptible to water damage most easily.

If you do find damage in your home, know that SERVPRO of Rockwall/Rowlett will be there to fix your problem. We provide quick responses from our trained technicians, and we have a passion for what we do.

When the storm is over and your household members have all been marked as safe, you should do one final audit of your safety plan. Gather feedback about what worked and what needed improvement, and make any necessary adjustments so that you are ready and more prepared for the next storm.

If you discover storm damage to your home or business, you can count on SERVPRO to handle the restoration. We’re here 247 to spring into action—get in touch with us today.

A Partner Your Business Can Trust | SERVPRO® of Rockwall/Rowlett

4/25/2022 (Permalink)

"a workspace and cubicle showing signs of water damage" SERVPRO of Rockwall/Rowlett are your local commercial restoration experts. Contact us today should you experience any damage

Owning a business means that each day there will be new challenges, exciting opportunities and on occasion, there could be accidents or disasters. All these challenges fall on you, and you need to be prepared. As you know, any type of disaster or accident can become a devastating loss.

You can rest assured that with SERVPRO of Rockwall/Rowlett right here to help you, you will be better prepared for any of these events. We will work with you to restore your business or help you get it clean. We strive to see our community grow and thrive, so we have a vested interest in helping take care of your business.

Large loss recovery. Fires, storms and flooding are the top causes of financial loss for U.S. businesses. These things can cause much damage, especially if action isn’t taken quickly. You should know that when you call SERVPRO, we will handle the situation promptly and thoroughly.

Emergency Ready Plan. Recovery can start before a disaster strikes, as long as your business is prepared. We can work to help you establish an emergency plan, so that when the time comes, you can roll it out with ease. This plan should outline basics such as an emergency chain of command, alternative work sites and temporary vendors, along with so much more!

Cleaning of All Kinds. We can handle specialty cleaning needs such as trauma site cleanup and biohazard removal, along with more general cleaning needs such as carpet and upholstery cleaning. We have a solution for mess you may encounter

Restoration Services. There are things that happen in life that are beyond our control sometimes! Storms can flood your office, an electrical fire could break out in the kitchen or an appliance hose may leak. Regardless of the incident that happens, you will need to have your business restored and cleaned. You can trust SERVPRO of Rockwall/Rowlett to get it done.

Industry Specialization. We have spent decades learning the ins and outs of commercial enterprises so that we can provide business owners with the best service. Whatever specific needs you might have for your company, we can tackle the cleaning and restoration. We will also do our best to enclose our work area so that you can continue business as normal.

Timing Matters When Your Home Is Damaged| SERVPRO® of Rockwall/Rowlett

2/21/2022 (Permalink)

black glasses and pen sitting on top of white insurance policy If your home is damaged due to a disaster, Contact SERVPRO of Allen. From start to finish, we will be here to help.

If you have to file an insurance claim for home damage in 2021, you won’t be alone. In fact, millions of Americans every year have to file claims on their homeowners insurance to have their homes restored and repaired.

The reasons for these claims can vary. Some are the result of natural disasters. Accidents cause others.

They’re sometimes caused by severe weather issues, like wind, hail and rain. Other common causes include home accidents and appliance malfunctions.

Of course, the damage levels vary, too. Some homes only need a little work and remediation to return to their original state. Others need more intensive repairs and remediation work.

But they all have one thing in common. The sooner they begin the process of repairing their homes, the better the results are.

<h2timing-makes-a-difference">Your Timing Makes a Difference

Home damage can spread and worsen much faster than you might expect, and the results can make the repair and remediation process much more intensive.

Water warps wood in a few days. Mold signs can start to show up just as quickly. And the longer these problems persist, the more intense (and costly) the remediation services can become.

We know it’s important to start the home restoration process fast, so our team makes it easy to get in touch with us. We’re always here when you need restoration and repair work. You can get in touch with our team at any time.

We’re here 247, so we’re available on nights and weekends, too. You can trust that we will be ready when you need help.

Beyond speed, there are plenty of other reasons, so many residents trust us to do their restoration work.

We are locally owned and operated. When you call our team, you’re reaching out to your friends and neighbors. We take pride in what we offer to our community and always do our best to meet your needs.

Our technicians are educated experts. Our technicians are passionate about providing the best services and work possible. That means they’re consistently going through training and earning certifications. They bring that knowledge to work on your home.

Our teams use the latest technology. Our connection to SERVPRO nationally means we have access to the types of technology that are only available to large, established companies. We use that technology and those methods to work you on your home.

If your home is damaged due to fire, water or any other cause, you can always count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

How Can I Detect and Correct Leaky Pipes? | SERVPRO® of Rockwall/Rowlett

11/3/2021 (Permalink)

metal water pipe with leaking water pouring out A water leak can turn into a big problem. Contact the SERVPRO of Rockwall/Rowlett team if you are dealing with any water damage.

Quick—can you name the sources of water damage in your home? You might easily name storms, old roofing, floods and even leaky appliances. One source of water damage that often falls out of sight/out of mind…leaky pipes!

If you do have leaking pipes in your home or business, you need to promptly locate them. Unlike storm damage, slow leaks are not usually covered by insurance.

Maybe you’ve never done a plumbing of any size. The prospect can seem scary. But if it’s in an accessible place, you can often fix a leaky pipe by yourself. This video and many others like it show you the basics of fixing a leaky pipe.

Find It. Fix It. Or Get Help.

Where is the leak? What should you look for when you suspect a leak…or feel actual dampness around your toes?

  • Ceiling stains
  • Damaged flooring
  • Loose, flaking caulking or grout
  • Looseness of your sink faucet or handles
  • Mold or mildew
  • Puddles (of course)
  • Tiles that keep coming up
  • Toilet that moves when you rock it

Pinpoint the exact source. Saying, “My bathroom plumbing is leaking” is just the first step. Any number of pipes might be causing your bathroom tile to come up. Now, it’s time to narrow down. Check the access panel behind your tub. Look under countertops. Try partially filling your tub or sink. See if you can find water welling up around any pipe joints you see. (Small leaks can be detected by wrapping a dry paper towel around the joint.)

DIY, or call an expert? If you can see and get your hands around a leaky pipe, you can likely repair it yourself. But plenty of leaks are just hard to get to. Or maybe you still can’t pin down a source. Call in a reputable plumber to take it from there. Even for small leaks, early attention will save you money down the road.

I’ve Fixed the Leak, But It’s Looking Moldy

Now that you’ve fixed the leak, does the spot need a clean-up? Call SERVPRO®. In business more than 50 years, we’re experts at cleaning up after water damage.

We’re a local franchise of a national company. That means we have the sense of urgency of a small business, but we can draw on national expertise.

Need to clean up some water damage? Contact us at any time, round the clock for quick service and great results.

What Does Homeowners' Insurance Cover for Mold Damage?

11/3/2021 (Permalink)

Blue icon with house above hand Homeowners' Insurance coverage of mold can be tricky. Do you know what your plan covers?

You should check with your insurance agent as to the specifics of what your personal homeowner's coverage plan provides - this isn't extensive or a guarantee of coverage, just what is most common.

Homeowners' insurance usually covers mold if a "covered peril" caused the mold. In that case, your insurance policy will likely pay for repairs and clean-up.

Here are some of homeowners’ insurance covered perils:

  • Fire
  • Lightning
  • Vandalism or malicious mischief
  • Damage caused by vehicles
  • Theft
  • Falling objects
  • Weight of ice, snow, or sleet
  • Accidental discharge or overflow of water or steam from plumbing, heating, air conditioners, sprinkler systems, or household appliances
  • Frozen pipes

Some real world examples when homeowners’ insurance will likely cover you in the event of a loss:

  • An ice dam forms in a roof gutter during a rough winter, and water backs up under your shingles. The water leaks into your attic, soaks your attic floor and insulation, and creates mold.
  • A pipe bursts in your home and dumps gallons of water on the floor and saturates drywall while you're at work. Mold begins to form before you call.
  • A washer hose springs a leak and damages behind your washer. The washer hose isn't old, you stop the leak, and report the damage immediately, but not before mold forms.

These are "sudden and accidental" incidents. Insurance companies typically cover this type of damage. In fact, non-weather related water damage is one of the most common home insurance claims and one of the most expensive.

SERVPRO of Rockwall/Rowlett has experience working with insurance providers, and can help navigate the mitigation of your home damage with your insurance company.

How to Avoid Furnace Fires | SERVPRO® of Rockwall/Rowlett

11/3/2021 (Permalink)

putting filters in furnace If you experience any property damage due to a fire, we are here to help. Contact SERVPRO of Rockwall/Rowlett to learn more.

Wow! The temps have gotten cooler. With fall upon us, we may be thinking about cranking up our furnaces again. Waking up with toasty toes rather than a freezing nose has its temptations.

About 62 million houses in the U.S. use natural gas furnaces for heat. Other houses use wood furnaces, and a proud few still burn coal. These suggestions focus on gas furnaces, but it’s important to perform preventive maintenance on any type of furnace.

Clean-Up Time

Clean around the furnace. Do a quick clean-up, making sure no insulation, paper, boxes or anything else is stored within three feet of the furnace.

Clean the furnace itself. Dirt can cause motor overheating, and it can prevent you from seeing problems with wiring or other issues.

Look at Your Air Filter

Is your air filter clean? Dirty air filters can reduce air flow and lead to overheating, increasing the chances of fire.

Check Chimney Flues and Outside Vents

Check for buildup inside the vents, as well as outside obstructions such as birds’ nests.

Is Your Smoke Alarm Working?

It’s a good time to check both your smoke and CO alarms. If you don’t have them—get them.

For Some Things, You Need a Professional

Every year, it’s a good idea to have your furnace serviced by a professional. They can check for items such as a cracked heat exchanger, incorrect pressure in the furnace and even flame color, which can indicate how well your furnace is functioning. If you haven’t had your furnace serviced lately, this is a good time to make an appointment.

If your home has suffered fire damage, SERVPRO of Rockwall/Rowlett can help. Our agents are on call around the clock so we can start helping you get back to normal, fast. Contact us at any hour for assistance.

Growing More So We Can Help More | SERVPRO® of Rockwall/Rowlett

11/3/2021 (Permalink)

steps up stairs Climbing up and growing together!

With continued mold services, commercial emergency services, and an increase in residential involvement, SERVPRO of Rockwall/Rowlett has experienced a full circle of growth over the last year.  

Our depth of knowledge and service has grown to incorporate new abilities to impact our communities in a positive way and, just in time.
The significant rains we have received this spring have created a higher demand for water damage restoration as well as mold remediation than we have seen in the past. Our team is ready to step in and help the members of Rockwall and surrounding communities.  

From helping homeowners restore their properties after various types of damage, to assisting business owners in returning back to business "Like it never even happened," we celebrate our growth and look forward to continuing to grow in the years to come.  

If you've experienced water damage in your home or business, please give us a call - we'd love the opportunity to help.

Finding a Restoration Company You Can Trust

11/1/2021 (Permalink)

three green SERVPRO trucks lined up on a side street You can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line, SERVPRO of Rockwall/Rowlett.

Disasters come in all shapes and size—there is no one size fits all! Whether you’ve experienced a tornado, severe thunderstorm, fire or a flood, odds are you’re going to need the services of a restoration company.

When the time comes, you’re going to need to act quickly to decide who is going to be your restoration partner.

There are some vital questions you need to ask when looking for a service and restoration company:

Are They Trustworthy?

Sadly, not everyone who shows up after a disaster is here to help. Disasters bring out scammers, and all they want is a quick buck without having to do the work. Local contractors with ties to the community are in it for the long haul.

We’ve been around the block, so to speak. We’re part of a national company that has been in business for over 50 years, and we’ve been helping people that entire time. We have millions of satisfied customers to prove it.

Moreover, national brands like the PGA Tour trust us to get their facilities and tour stops and restored should a disaster strike an event.

How Fast Can They Get to Me?

Speed is important during an emergency. You’ve got to reach someone right away, and they should have the resources to respond to your needs immediately. Especially if it’s a large local disaster.

When a storm rips through town and creates a mess, we’re on call 24 hours a day to respond to your restoration needs.

Is a Fleet Available If Local Resources Can’t Handle It?

SERVPRO of Rockwall/Rowlett is locally owned and operated, which means there’s always a team right here in town ready to act. But if there is a surge of activity at hand, your local franchise is backed by the full, nationwide network of SERVPRO franchises.

We’re experts at sending disaster response teams from across the region to support a franchisee that is experiencing significant demand. This ensures every homeowner gets the attention they deserve.

When you call SERVPRO, you can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line. When disaster hits home, contact us to get our local experts and nationwide network on your side.

Why SERVPRO® Offers the Performance You Need

9/12/2021 (Permalink)

front porch of residential property in need of repairs, restoration and deep cleaning SERVPRO of Rockwall/Rowlett is your local restoration expert. Whether you've had a fire, flood or other disaster we are here to restore and clean-up.

Ever heard of a triple threat? In the show-business world, that’s someone who can dance, act and sing…an all-around performer.

Well, in the cleaning and restoration world, we’re proud to be a triple threat. We perform in every aspect of the business: our expertise, our teamwork and our rapid, round-the-clock service. Let us tell you more.

The Science of Cleaning

If you’ve spent hours of your life toiling with a mop and bucket, you may think cleaning is anything but a science. However, there’s a lot to learn about cleaning.

Just in terms of chemistry alone, there’s a whole field of knowledge studying which products work against which germs, such as COVID-19. Industries such as the CDC set standards for cleaning—standards which we follow.

We don’t just throw soap and water at your business. We study the science, then obtain the necessary certifications, so you’ll know we’re cleaning effectively for your particular situation.

Our Team Includes You

In earlier blogs, we’ve told you about our dedicated crews. Now let us add one more person: YOU.

Whether we’re creating an ongoing plan for your business or meeting an emergency need, we consult with you before a project and then circle back to make sure we’re doing a great job.

24-Hour Service

Our workers are here for you around the clock. Whether you’ve had a fire, flood or other disaster, we show up when you need us to take care of the clean-up and restoration. Our highly trained technicians will take your call, assess your situation and provide advanced services to get you back in business again with minimal time lost.

Now that you’ve learned why we’re a triple threat, keep SERVPRO® in mind. Whether you want a regular Certified: SERVPRO Cleaned visit or have an emergency need, you can contact us at any hour for assistance.

Copyright © 2021 SERVPRO of Rockwall/Rowlett

Know What to Do No Matter Where a Storm Catches You

8/17/2021 (Permalink)

dark storm clouds forming in sky Have you been affected by a storm event? SERVPRO of Rockwall/Rowlett is available 24/7 and ready to assist you with any storm damage.

When you are making the most of your fun in the sun during the summer, you may not even consider the possibility of a sudden storm when the skies are clear. Unfortunately, storms are something you should always be conscious of, especially when the heat and the humidity are high—these create perfect fuel for storms, so they can start in an instant and leave people unprepared.

Be sure you know what to do no matter where a storm catches you with these tips.

Know your options for shelter. When you hear that a storm is a possibility and you are somewhere you can wait out the threat, this would be the ideal thing to do. That being said, when storms come up suddenly, this will not always be an option. You can set up shelter in your vehicle with the proper guidelines in mind, enabling you to wait out the storm anywhere you are.

Practice electrical safety. If there is a thunderstorm in the area, that means that lightning strikes are a possibility as well. Many times, lightning will strike from cloud to cloud instead of from cloud to ground, but it is important to practice electrical safety in any building just in case. Unplug everything around you if you can, and consider installing surge protectors at home and at the office for a solid solution that lasts.

Avoid direct contact with concrete. Though concrete provides a sturdy structure in which to seek shelter, it is also vital that you understand the risk of shock it presents. As most concrete is poured around metal bracers, if lightning strikes the building, the metal can become charged and dissipate this electricity through the concrete. This can cause shock to anyone directly touching the concrete, so it is wise to be aware of.

Stay indoors for at least 30 minutes. When a storm interrupts your otherwise peaceful day spent outdoors, getting back to what you were doing quickly is likely top priority. It is important to wait enough time before heading back outside, however—lightning can travel more than 20 miles, so waiting at least half an hour after the last thunderclap is advised.

If your home sustains damage due to a storm, you can count on us to help. Contact us at any hour to learn more about our storm restoration process.

Copyright © 2021 SERVPRO of Rockwall/Rowlett