Recent General Posts

Growing Company Expands Team & Services

1/24/2018 (Permalink)

General Growing Company Expands Team & Services Join Our Team!

2017 was a year of records for SERVPRO of Rockwall/Rowlett:

1. Record number of jobs.

2. Record level of service.

3. Record variety of service.

4. Record personnel growth.

With the addition of mold services, commercial emergency services, and an increase in residential involvement, SERVPRO of Rockwall/Rowlett has experienced a full circle of growth.  Our depth of knowledge and service has grown to incorporate new abilities to impact our communities in a positive way, and just in time.  The significant rains received in the spring created a higher demand for mold remediation than we have seen in the past.  Our team was ready to step in and help the members of Rockwall and surrounding communities.  

Through the increase in services offered, and demand for work, we are proud to say that we are expanding our staff.  SERVPRO of Rockwall/Rowlett looks to double our service crew members available to help our communities.  In addition, we also added a licensed Mold Contractor for all your mold remediation needs.

SERVPRO of Rockwall/Rowlett considers these accomplishments as shining examples of how we support our communities in multiple ways.  From helping homeowners restore their properties after damage, to assisting business owners in returning back to business "Like it never even happened." to offering job opportunities and bright futures to more people than ever, we celebrate our growth and look forward to continuing our growth into the years to come.  

For Immediate Service... Call SERVPRO of Rockwall/Rowlett

7/3/2017 (Permalink)

General For Immediate Service... Call SERVPRO of Rockwall/Rowlett We provide immediate service day or night!

SERVPRO of Rockwall/Rowlett provides 24-hour emergency service and is dedicated to being faster to any-sized disaster. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 SERVPRO of Rockwall/Rowlett

214-607-1900 

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: www.SERVPROrockwall.com

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Outstanding Crew Members

11/14/2016 (Permalink)

General Outstanding Crew Members Crew Members

At SERVPRO® of Rockwall/Rowlett, we feel we have one of the best teams around.  Our crew members are available 24/7/365 to take care of all your emergency service needs. Through-out their day, our crews wear many different hats and tackle the job at hand!  We are proud that we have such an amazing team here at SERVPRO® of Rockwall/Rowlett. 

Being a part of the restoration and emergency service industry, the crews get called out at all hours of the night.  We are proud to have such a great group of guys and gals, willing to take on this task.  There are times when our crews have to miss holidays with their families in order to service our customers.  They always do it with a smile!  We are very proud of our team!!  

 

Let us take care of all your Restoration needs!

Hail Storm Returns More Fiercely Than First

4/15/2016 (Permalink)

General Hail Storm Returns More Fiercely Than First Warm, dry air is pumped into the building as air movers circulate water molecules into the air to be captured and transported out of the building.

Baseballs and softballs were hurled from the heavens on Monday evening.  Suddenly and unexpectedly the largest hail storm North Texas has seen in years dropped chunks of ice all over the Dallas suburb of Wylie, TX.  Roofs, siding, windows and brick effacements riddled with holes as if someone flew a plane over the city and fired a canon-sized shotgun or automatic weapon all over the town.

Over 500 homes, and countless commercial buildings suffered staggering damages.  Of those, the City of Wylie experienced damage, that with less capable partners would have brought their daily function to a halt.  The building that serves as dispatch, police headquarters, court rooms, and holding cells became a sieve as the hail punched holes all the way through roof into the ceiling.  There was as much rain on the inside of the building as the outside.

With one quick phone call, the City of Wylie partnered with SERVPRO of Rockwall/Rowlett whom immediately responded in full force to move pertinent contents and begin cleaning up the interior damage.  Within 24 hours, progress was well on the way to bringing down the humidity levels and demo was beginning in order to prevent growth and expedite drying. 

SERVPRO of Rockwall/Rowlett, who is responsible for servicing the Wylie and Sachse areas as well, called in back from all over the great state of Texas.  Within a matter of hours, SERVPRO green rained down on Wylie to come to the rescue of all of those impacted by the hail storm. 

As part of our commitment to be HERO Ready, efforts have been coordinated to keep crews equipped with supplies and energy in order to push relentlessly through the wreckage left by a once-in-a-lifetime event. 

State of the Art Technology Elevates Customer Service

3/22/2016 (Permalink)

General State of the Art Technology Elevates Customer Service Technology has changed the landscape of remediation and customer service for SERVPRO.

In today's world, technology has grown far beyond the stage of novelty and convenience.  Some would say that technology has become a very part of our being, as essential to everyday life as breathing or eating. 

At SERVPRO of Rockwall/Rowlett we use this ever changing world of technology to better serve our customers all over the Dallas/Ft. Worth Metroplex.  From Ipads equipped with proprietary apps that allow our crew chiefs to input and analyze data at lightning fast speeds to Iphones linked to e-mail and GPS, we have reduced response time to losses and have the capability to get the right amount of equipment placed and running more quickly than ever before, and perhaps anyone else in the industry.  Our mobile digital technology allows our on-site technicians and crew chiefs to share real, live time data with the office crews. 

Our ability to respond more quickly, process data faster, and start the remediation process of any fire, water, or natural disaster damage at record speed and effeciency boosts the natural capabilities of our crews and staff.  We are saving clients and customers money through restoration instead of demo and replacement.  We are able to close insurance claims in record time due to quicker turn around on estimates.  We have the capability to document and confirm drying reports and send them to all interested parties in a matter of minutes. 

Some might argue that technology will be our downfall.  Here at SERVPRO of Rockwall/Rowlett we are happy to find a balance in leveraging new technology and wireless connectivity to give back our customers their homes and their lives.

Tidings of Comfort and Joy

12/18/2015 (Permalink)

General Tidings of Comfort and Joy Christmas Tree on display at SERVPRO of Rockwall/Rowlett offers a constant reminder of the joy of the season.

The team at SERVPRO of Rockwall/Rowlett worked hard this year servicing homes all over Rockwall, Rowlett, Wylie, Sachse, and Royse City, not to mention Mckinney, Plano, and the Dallas/Ft. Worth area in general.  We proudly traveled to Pottsboro, TX to rescue a home from a moldy situation.  We pulled carpets ruined by torrential, relentless rains in May.  We took extra time to hold the hands of homeowners experiencing tragic loss due to fire and offered encouragement to those looking for guidance during a difficult time in their lives.

Long hours, early mornings, late nights, working weekends and holidays all to alleviate the stress and devastation of unexpected disasters.  The days get long and the jobs become difficult and challenging, but not one member of our team complains.

Why?  

That's simple.  

We believe that we are called to be a service to the Dallas/Ft. Worth Metroplex and all it's surrounding cities from Denton to Lancaster and beyond.  We believe full-heartedly that each opportunity provides for us a moment to touch someone's life during an extremely difficult time.  No job is too big or small.  Each customer counts.  What we do reaches, we pray, far beyond sucking up some dirty water or cleaning up after a fire.

So as we begin this holiday season full of joy and wonder, as we reflect on how many lives we touched over the past 12 months.  Too many to count.  We are thankful.  We empathize with our customers, but we are thankful to have an opportunity to reach out to them in a way that goes beyond a simple service.  

As you look around your home and see the shining faces of all your family and friends, take time to be thankful.  Take time to share your joy with those around you.  Step into a little bubble of safety, warmth and joy, in this cold, hard, dangerous world, and breathe it all in, remembering the reason for the season and the ability to rest in comfort knowing SERVPRO of Rockwall/Rowlett is always ready to be your HERO.

Merry Christmas! 

Growing Company Expands Team and Services

11/5/2015 (Permalink)

General Growing Company Expands Team and Services l to r: Patty Stouffer, Laura Knight, AJ Klock, Jennifer Evartt, John Garcia, Kendra Macon, Ryan Arriaga, Debra Diaz, Glenn Caperton, Jimmy Ramirez

2015 has been a year of records for SERVPRO of Rockwall/Rowlett:

1. Record number of jobs.

2. Record level of service.

3. Record variety of service.

4. Record personnel growth.

With the addition of mold services, commercial emergency services, and an increase in residential involvement, SERVPRO of Rockwall/Rowlett has experienced a full circle of growth.  Our depth of knowledge and service has grown to incorporate new abilities to impact our communities in a positive way, and just in time.  The significant rains received in the spring created a higher demand for mold remediation than we have seen in the past.  Our team was ready to step in and help the members of Rockwell and surrounding communities.  

Through the increase in services offered, and demand for work, we are proud to say that we have expanded our staff to the largest number of employees in history.  SERVPRO of Rockwall/Rowlett has doubled the number of service crew members available to help our communities.  In addition, we grew our office staff 25% to include an additional estimator, in order to close out files in record time.

SERVPRO of Rockwall/Rowlett considers these accomplishments as shining examples of how we support our communities in multiple ways.  From helping homeowners restore their properties after damage, to assisting business owners in returning back to business "Like it never even happened," to offering job opportunities and bright futures to more people than ever, we celebrate our growth and look forward to continuing our growth into the years to come.