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Fire & Water - Cleanup & Restoration

Archived Blog Posts


6/12/2017 (Permalink)

Community OPEN HOUSE / RIBBON CUTTING SERVPRO of Rockwall/Rowlett - Open House/Ribbon Cutting

SERVPRO of Rockwall/Rowlett would like to thank everyone for attending our Open House and Ribbon Cutting event on June 8th at our new Rowlett location. Having each of you there and with your support made the event successful and memorable. With your support SERVPRO of Rockwall/Rowlett continues to grow with amazing friendships, adventures and success.

Special thanks to the Rowlett Chamber of Commerce and their continued support of local businesses.

We also would like to thank our other guests who shared the time with us. We had great food, networking, facility tours and door prizes.

Thank you to everyone who participated!!!

Thanks again for showing up and helping to launch the new facility. We look forward to working with friends and neighbors for all their Restoration needs.

SERVPRO of Rockwall/Rowlett is always "Here to Help!"  Give us a call, we are available 24/7/365 for any and all emergency service needs!

Frozen Pipes can break causing extensive water damage!

12/19/2016 (Permalink)

Water Damage Frozen Pipes can break causing extensive water damage! Frozen pipes breaking from freezing weather
Why Pipe Freezing is a Problem
Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes. No matter the "strength" of a container, expanding water can cause pipes to break. Pipes that freeze most frequently are those that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, water sprinkler lines, and water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets. Pipes that run against exterior walls that have little or no insulation are also subject to freezing.
Preventing Frozen Pipes
Before the onset of cold weather, prevent freezing of these water supply lines and pipes by following these recommendations:
  • Drain water from swimming pool and water sprinkler supply lines following manufacturer's or installer's directions. Do not put antifreeze in these lines unless directed. Antifreeze is environmentally harmful, and is dangerous to humans, pets, wildlife, and landscaping.
  • Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
  • Check around the home for other areas where water supply lines are located in unheated areas. Look in the basement, crawl space, attic, garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated.
  • Consider installing specific products made to insulate water pipes like a "pipe sleeve" or installing UL-listed "heat tape," "heat cable," or similar materials on exposed water pipes. Newspaper can provide some degree of insulation and protection to exposed pipes – even ¼” of newspaper can provide significant protection in areas that usually do not have frequent or prolonged temperatures below freezing.
During Cold Weather, Take Preventative Action
  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.
To Thaw Frozen Pipes
  • If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.
  • Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.
  • Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.
Future Protection
  • Consider relocating exposed pipes to provide increased protection from freezing.
  • Pipes can be relocated by a professional if the home is remodeled.
  • Add insulation to attics, basements and crawl spaces. Insulation will maintain higher temperatures in these areas.

Call SERVPRO of Rockwall/Rowlett with all your water damage needs! 214-607-1900

Smoke and Soot Cleanup

12/15/2016 (Permalink)

Fire Damage Smoke and Soot Cleanup Smoke and Soot Damage Can Cause a Pervasive Odor in Your Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Rockwall/Rowlett will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 214-607-1900

Mold can spread through a home in as little as 48 hours!

12/7/2016 (Permalink)

Mold Remediation Mold can spread through a home in as little as 48 hours! Mold Growth in bathroom behind cabinets

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.


If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 214-607-1900

2015 Garland/Rowlett Tornado

12/5/2016 (Permalink)

Storm Damage 2015 Garland/Rowlett Tornado Tornado Damage - Rowlett, TX

This month marks the 1 year anniversary of the devastating tornado that swept through Garland and Rowlett the day after Christmas 2015.  Many residents hit by the storm are still displaced.

As a proud sponsor of the American Red Cross, we feel it is vital to give back to the community.  As we all know, our world can be turned upside down in a matter of minutes.  

The American Red Cross shelters, feeds and provides emotional support to victims of disasters; supplies about 40 percent of the nation's blood; teaches skills that save lives; provides international humanitarian aid; and supports military members and their families. The Red Cross is a not-for-profit organization that depends on volunteers and the generosity of the American public to perform its mission. For more information, please visit redcross.org

Outstanding Crew Members

11/14/2016 (Permalink)

General Outstanding Crew Members Crew Members

At SERVPRO® of Rockwall/Rowlett, we feel we have one of the best teams around.  Our crew members are available 24/7/365 to take care of all your emergency service needs. Through-out their day, our crews wear many different hats and tackle the job at hand!  We are proud that we have such an amazing team here at SERVPRO® of Rockwall/Rowlett. 

Being a part of the restoration and emergency service industry, the crews get called out at all hours of the night.  We are proud to have such a great group of guys and gals, willing to take on this task.  There are times when our crews have to miss holidays with their families in order to service our customers.  They always do it with a smile!  We are very proud of our team!!  


Let us take care of all your Restoration needs!

Flooded 4 Story Apartment Building in Rowlett, TX

10/31/2016 (Permalink)

Water Damage Flooded 4 Story Apartment Building in Rowlett, TX Response Vehicle responding to the 4 story flood.

A plumbing line malfunction on the 4th floor of the this under construction apartment complex caused flooding from the 4th floor all the way down to the 1st floor garage area. After only 12 hours of water migration, the water had already affected insulation, drywall, kitchen cabinets and flooring through out 12 separate units. 

SERVPRO® of Rockwall/Rowlett was called upon to dry out the structure.  The picture shows our response team vehicles in front of the damaged structure.  We immediately deployed our crews and provided a one-hour response time, eliminating further water migration and secondary damage to the building.

The contractor was thrilled and he said "We were very impressed with the response time of the crews and how well they took control of the situation."  



Hail Storm Returns More Fiercely Than First

4/15/2016 (Permalink)

General Hail Storm Returns More Fiercely Than First Warm, dry air is pumped into the building as air movers circulate water molecules into the air to be captured and transported out of the building.

Baseballs and softballs were hurled from the heavens on Monday evening.  Suddenly and unexpectedly the largest hail storm North Texas has seen in years dropped chunks of ice all over the Dallas suburb of Wylie, TX.  Roofs, siding, windows and brick effacements riddled with holes as if someone flew a plane over the city and fired a canon-sized shotgun or automatic weapon all over the town.

Over 500 homes, and countless commercial buildings suffered staggering damages.  Of those, the City of Wylie experienced damage, that with less capable partners would have brought their daily function to a halt.  The building that serves as dispatch, police headquarters, court rooms, and holding cells became a sieve as the hail punched holes all the way through roof into the ceiling.  There was as much rain on the inside of the building as the outside.

With one quick phone call, the City of Wylie partnered with SERVPRO of Rockwall/Rowlett whom immediately responded in full force to move pertinent contents and begin cleaning up the interior damage.  Within 24 hours, progress was well on the way to bringing down the humidity levels and demo was beginning in order to prevent growth and expedite drying. 

SERVPRO of Rockwall/Rowlett, who is responsible for servicing the Wylie and Sachse areas as well, called in back from all over the great state of Texas.  Within a matter of hours, SERVPRO green rained down on Wylie to come to the rescue of all of those impacted by the hail storm. 

As part of our commitment to be HERO Ready, efforts have been coordinated to keep crews equipped with supplies and energy in order to push relentlessly through the wreckage left by a once-in-a-lifetime event. 

State of the Art Technology Elevates Customer Service

3/22/2016 (Permalink)

General State of the Art Technology Elevates Customer Service Technology has changed the landscape of remediation and customer service for SERVPRO.

In today's world, technology has grown far beyond the stage of novelty and convenience.  Some would say that technology has become a very part of our being, as essential to everyday life as breathing or eating. 

At SERVPRO of Rockwall/Rowlett we use this ever changing world of technology to better serve our customers all over the Dallas/Ft. Worth Metroplex.  From Ipads equipped with proprietary apps that allow our crew chiefs to input and analyze data at lightning fast speeds to Iphones linked to e-mail and GPS, we have reduced response time to losses and have the capability to get the right amount of equipment placed and running more quickly than ever before, and perhaps anyone else in the industry.  Our mobile digital technology allows our on-site technicians and crew chiefs to share real, live time data with the office crews. 

Our ability to respond more quickly, process data faster, and start the remediation process of any fire, water, or natural disaster damage at record speed and effeciency boosts the natural capabilities of our crews and staff.  We are saving clients and customers money through restoration instead of demo and replacement.  We are able to close insurance claims in record time due to quicker turn around on estimates.  We have the capability to document and confirm drying reports and send them to all interested parties in a matter of minutes. 

Some might argue that technology will be our downfall.  Here at SERVPRO of Rockwall/Rowlett we are happy to find a balance in leveraging new technology and wireless connectivity to give back our customers their homes and their lives.

Hail Hits Hard on Happy Holiday

3/18/2016 (Permalink)

Storm Damage Hail Hits Hard on Happy Holiday Hail accumulation near the flamingo exhibit at the Ft. Worth Zoo where 8 birds perished during the severe storm event(photo courtesy of area resident)

St. Patrick's Day brought surprises of a different type this year for North Texas.  Cities including Ft. Worth, Dallas, Arlington, Denison, Greenville, and Princeton experienced the worse hail storm seen in years.  

Golf ball to soft ball size hail dropped from the sky as fast and heavy as rain would typically fall in a good old fashioned Texas thunderstorm.  The chunks of ice covered grounds quickly in a thick layer of ice.

Tragically, due to the unexpected sever onset, 8 animals at the Ft. Worth Zoo perished.  Vehicles, windows, and buildings and rooftops on houses were hammered for about 15 minutes while the hail dropped from the clouds relentlessly all over the Dallas/Ft. Worth metroplex.

SERVPRO of Rockwall/Rowlett readied for the onslaught of calls for water damage caused by damaged, leaking roofs.  With rain in sight for the next 24 hours, crews will stay on standby, as always, ready to be Heros and help anytime, anywhere.


2/23/2016 (Permalink)

Storm Damage A BEACON OF HOPE Stephanie Barnes- one of the best SERVPRO HEROES, preparing to enter a home to rescue the contents of a resident who lost their home of 25 years.

On December 26, 2015, Dallas/Ft. Worth communities were rocked by an unanticipated, terrifying weather event.  A series of tornadoes dropped from the sky impacting homes and businesses throughout Sunnyvale, Garland, Rockwall, Rowlett, Wylie, Lavon, Farmersville, and Blue Ridge.  

The majority of the damage was along a 4 mile path in Southeast Rowlett and along the I-30/George Bush Turnpike intersection near Garland.  With only 11 fatalities from the 9 tornadoes that dropped devastation over North Texas, most were left with a varying degree of damage to their homes.  Ranging from no power to missing roof shingles and windows to total destruction, homeowners who were still traveling for the holidays came home to only the clothes on their back.

Moments after the initial chaos subdued, homeowners, businesses and insurance agents turned to SERVPRO of Rockwall/Rowlett to find some help and solace in their desperate need.  SERVPRO of Rockwall/Rowlett was ready to respond.  By the time police and emergency officials opened the neighborhoods Sunday afternoon, SERVPRO of Rockwall/Rowlett had already received some 30+ calls for help.  From roof tarping to water mitigation and debris removal to pack out and salvage of inventory, SERVPRO of Rockwall/Rowlett worked diligently to answer over 100 calls from tornado victims.

"This is what we do.  We restore what gets ripped apart by unforeseen acts of nature."  Our commitment to our customers never waivered as we held their hands, recovered their belongings, and brought calm to the chaos.  The families we helped held their heads high, thankful that all that was lost could be replaced, and grew in sollidarity to rebuild their community.  

Offering more than just physical and structural services, SERVPRO of Rockwall/Rowlett offered hope to those who felt like there was nothing left.  With an encouraging word and highly gifted crew members, SERVPRO of Rockwall/Rowlett worked around the clock to rescue precious belongings and protect the standing structures in the community.  Seeing their homes and belongings being cared for offered relief and peace of mind to those stricken by tragedy.

This tornado event will go down in history as an unforgettable moment when devastation and destruction tore apart homes, but brought together a community.

Tidings of Comfort and Joy

12/18/2015 (Permalink)

General Tidings of Comfort and Joy Christmas Tree on display at SERVPRO of Rockwall/Rowlett offers a constant reminder of the joy of the season.

The team at SERVPRO of Rockwall/Rowlett worked hard this year servicing homes all over Rockwall, Rowlett, Wylie, Sachse, and Royse City, not to mention Mckinney, Plano, and the Dallas/Ft. Worth area in general.  We proudly traveled to Pottsboro, TX to rescue a home from a moldy situation.  We pulled carpets ruined by torrential, relentless rains in May.  We took extra time to hold the hands of homeowners experiencing tragic loss due to fire and offered encouragement to those looking for guidance during a difficult time in their lives.

Long hours, early mornings, late nights, working weekends and holidays all to alleviate the stress and devastation of unexpected disasters.  The days get long and the jobs become difficult and challenging, but not one member of our team complains.


That's simple.  

We believe that we are called to be a service to the Dallas/Ft. Worth Metroplex and all it's surrounding cities from Denton to Lancaster and beyond.  We believe full-heartedly that each opportunity provides for us a moment to touch someone's life during an extremely difficult time.  No job is too big or small.  Each customer counts.  What we do reaches, we pray, far beyond sucking up some dirty water or cleaning up after a fire.

So as we begin this holiday season full of joy and wonder, as we reflect on how many lives we touched over the past 12 months.  Too many to count.  We are thankful.  We empathize with our customers, but we are thankful to have an opportunity to reach out to them in a way that goes beyond a simple service.  

As you look around your home and see the shining faces of all your family and friends, take time to be thankful.  Take time to share your joy with those around you.  Step into a little bubble of safety, warmth and joy, in this cold, hard, dangerous world, and breathe it all in, remembering the reason for the season and the ability to rest in comfort knowing SERVPRO of Rockwall/Rowlett is always ready to be your HERO.

Merry Christmas! 

Growing Company Expands Team and Services

11/5/2015 (Permalink)

General Growing Company Expands Team and Services l to r: Patty Stouffer, Laura Knight, AJ Klock, Jennifer Evartt, John Garcia, Kendra Macon, Ryan Arriaga, Debra Diaz, Glenn Caperton, Jimmy Ramirez

2015 has been a year of records for SERVPRO of Rockwall/Rowlett:

1. Record number of jobs.

2. Record level of service.

3. Record variety of service.

4. Record personnel growth.

With the addition of mold services, commercial emergency services, and an increase in residential involvement, SERVPRO of Rockwall/Rowlett has experienced a full circle of growth.  Our depth of knowledge and service has grown to incorporate new abilities to impact our communities in a positive way, and just in time.  The significant rains received in the spring created a higher demand for mold remediation than we have seen in the past.  Our team was ready to step in and help the members of Rockwell and surrounding communities.  

Through the increase in services offered, and demand for work, we are proud to say that we have expanded our staff to the largest number of employees in history.  SERVPRO of Rockwall/Rowlett has doubled the number of service crew members available to help our communities.  In addition, we grew our office staff 25% to include an additional estimator, in order to close out files in record time.

SERVPRO of Rockwall/Rowlett considers these accomplishments as shining examples of how we support our communities in multiple ways.  From helping homeowners restore their properties after damage, to assisting business owners in returning back to business "Like it never even happened," to offering job opportunities and bright futures to more people than ever, we celebrate our growth and look forward to continuing our growth into the years to come.  

Royse City Homecoming 2015

9/18/2015 (Permalink)

Community Royse City Homecoming 2015 The pavilion set up with 6 centrifugal air movers. The band, drill team, and onlookers enjoyed the cool breeze created by cooling station.

SERVPRO of Rockwall/Rowlett supported one of their local teams today with a cooling zone and a presence in the Royse City Homecoming Parade.  With nearly record-breaking temperatures in the mid to high 90s, SERVPRO of Rockwall/Rowlett headed out to the suburbs of Dallas to set up some fans for a cooling zone in order to help the band and drill team keep their cool until the parade began.  

The same team also their black and gold as they took their shiny new Van for a spin in the parade!  Many Crowd-goers gave SERVPRO of Rockwall/Rowlett a "shout-out" as they passed by with 3 team members, AJ, Glenn, and Kendra, joyfully waving and greeting the crowd.

It was a proud moment for SERVPRO to go out and show their support for the Royse City Bulldogs on this special day.  Go Bulldogs!


9/16/2015 (Permalink)

Commercial OVERNIGHT LEAK LEAVES PUDDLES Water line in the Hallway. SERVPRO of Rockwall/Rowlett used heavy extractors to reduce the saturation of the carpet and reduce drying time.

A call came in first thing Thursday last week for a flooded restaurant supply company that rests in the suburbs of Dallas.  On the outskirts of Rockwall, bumped up next to Fate and Royse City, an unassuming building called to report that nearly 4,000 square feet of office, showroom and warehouse space had flooded due to a small sink supply line that ruptured sometime after 5:30pm the night before.

SERVPRO of Rockwall/Rowlett dispatched a team immediately and arrived onsite within 1 hour.    This team was fast acting.  They immediately started pushing the water out of the warehouse and used an on-site shopvac to extract what water they could from the office area and continued to work until we arrived.  The company was so relieved when we pulled into the parking lot so quickly.

Once our Crew Chiefs and technicians arrived, they promptly assessed the extent of damage and put together an action plan to begin the mitigation process.  Due to some specialty treatments on the wall, the drying process took a few additional days.  However, the walls are dry, the carpet was salvaged and business was not disrupted for more than a couple of hours on the first morning. 


8/3/2015 (Permalink)

Mold Remediation RECENT RAINS INCREASE DEMAND FOR MOLD EXPERTS Insulation inundated with mold spores.

The Rockwall/Rowlett area, along with the rest of North Texas, witnessed record rainfall amounts, bringing an end to a drought that had nearly dried up all the lake overflows in the area.  With rainfall amounts reaching  totals of 30+ inches for the month of May alone, many North Texas homes and businesses were impacted by rising flood waters and leaky roofs.

SERVPRO of Rockwall/Rowlett was on the scene to quickly handle water mitigation and flood cleanup for those whom called us onsite.  However, many home and business owners opted to clean up the debris and dry their homes on their own, and unfortunately, those owners are now dealing with a much more serious mold issue.

SERVRPO of Rockwall/Rowlett is certified by the State of Texas for Mold Remediation.  Here are some tips and pointers if you suspect growth:

1. Do not take for granted any unusual growth.  Mold takes on many shapes, forms, and colors.

2. Try to determine or recall what the source might be.  Is it an unknown water leak?  From a previous, un-mitigated water damage?

3. Do some inspecting.  Is there more than 25sf?  Call an Industrial Hygienist.  All growth over 25sf must be reported to the state and follow protocol before, during, and after remediation.

4. Never take growth for granted.  If you suspect you have mold.  Call SERVPRO of Rockwall/Rowlett.  We can and will help you with any size project, no matter how big or small.

American Red Cross Partnership Teaches Others

5/18/2015 (Permalink)

Community American Red Cross Partnership Teaches Others Cindy and Kendra from SERVPRO of Rockwall/Rowlett pose for a picture as they prepare to deploy with their other team members, FEMA, and ARC partners.

Several members of the SERVPRO of Rockwall/Rowlett team joined forces with FEMA at an American Red Cross sponsored canvassing event.  At this event, teams of two went door-to-door in a local mobile home community to educate families on the risk of home fires.  Mobile homes are the most common type of home affected by fire every year, and more deaths and injuries result from these fires than in any other housing type.  

As we knocked on each door, we offered information on how to prevent home fires, evacuation plans and meeting places, and smoke detector testing and replacement.  While some focused on educating, others, including the Wylie Fire Department, helped with smoke detector installation and battery replacement.  

Although it was early on a Saturday morning, residents were glad to see our faces, make a connection, and work together to keep their families safe.

Overall, more than 170 homes were reached, and over 20 new smoke detectors were installed and countless batteries replaced.  In addition to assisting the community, SERVPRO of Rockwall/Rowlett fostered new relationships that will allow future engagement in the local community projects to educate and prevent accidents.

We look forward to our next opportunity to serve in our local communities such as Wylie, Sachse, Rockwall, Rowlett and Royse City.


4/2/2015 (Permalink)

Storm Damage WINTER WEATHER WRECKS PIPES Ruptured Pipe above Kitchen sent the ceiling and light fixture crashing to the floor. Thankfully, no one was injured and our team handled the mess!

SERVPRO of Rockwall/Rowlett started the year with a bust, busted pipes, that is, and lots of them.  Hughes Storm Team sent out a call early February for all hands on deck to the Virginia/D.C./Maryland area.    Record-breaking freezing temperatures caused pipes to rupture all over the Eastern states.  

SERVPRO of Rockwall/Rowlett sent two teams, 120 Air Movers, and 16 Dehus to the Virginia area and immediately started cleaning messes that varied in size from minor, wet concrete floors to entire 3-story homes saturated with water damage from broken pipes.

After quickly burning through all the equipment they took with them, Jimmy and AJ acquired an additional 100 Air Movers and 20 Dehus and continued rescuing and recovering homes from an event that most insurance companies would deem a "catastrophe."

Jimmy Ramirez and AJ Klock mitigated water damages in over 30 homes within 12 days.  These two young men quickly reached "Hero" status as they "raised the roof" and showed the Eastern Coast a Texas-sized customer service level.  Because of AJ and Jimmy, homes were restored, mold and other harmful bacteria growth was prevented and people along the Potomac River returned to life "Like it never even happened."  


1/20/2015 (Permalink)

Community FREEZING TEMPS FOSTER COMMUNITY This is a picture of the water damage that occurred at one of the homes in Alabama before our crews cleaned up the mess and saved the flooring.

As the temperatures plummeted early in the year, SERVPRO storm teams in Alabama called upon SERVPRO of Rockwall/Rowlett to aid in emergency services all over the Birmingham area.  With temperatures dropping dramatically and quickly, homes all over the area experienced water damages from pipes to water heaters bursting.  

Fortunately, with such a strong network, SERVPRO of Rockwall/Rowlett came to the rescue for three of the victims, within one week!  These three families experienced varying degrees of water damage, as indicated by the photos.  But, our Storm Team Members, Jimmy and Aaron, mitigated the water damage, ensured the customers that their services would restore their homes and possessions, making this just a small moment in time, "Like it never even happened."

Jimmy and Aaron returned safely to the Rockwall/Rowlett area and picked up immediately with much of the same work in our own neighborhood.  These two men are great examples of what it means to "Be a Hero."

Here To Help with Your Frozen/Broken Pipes

12/12/2013 (Permalink)

Servpro of Rockwall/Rowlett is Hero Ready and Here to Help with your frozen pipes!  If you've experienced any flooding due to exposed and frozen pipes during our recent freeze, know that we are ready to serve you in a moment's notice.

If you've not yet done so, here are some tips for the next inevitable round of freezes:

  • Disconnect and bring in your water hoses.

  • Cover all external faucets with insulated bibs or wrap them thoroughly with a towel.

  • If you live in a pier and beam home, cover all breathe holes to keep cold air from flowing beneath your home.  This will keep the floors warmer and help prevent pipes from freezing.

  • Check the seals around the doors of your home to help ensure you're keeping as much warm air in the home as possible.

  • Close the flue to your fireplace when not in use.  Hot air rises, so don't leave that open and let out your heat! CAUTION: make sure you open it before lighting your next fire!

  • Open cabinet doors to sinks situated on external walls.  This will allow heat from the home to keep those pipes from freezing.

  • If your power goes out, consider shutting the water off to your home and draining your supply lines by opening up all the faucets.  Without power, your pipes will all be at risk of freezing.

Remember that it isn't the freeze that causes your pipes to break.  It's the THAW!!!

Servpro of Rockwall/Rowlett....Here to Help!